Returns Policy

If the products you've ordered are not suitable for your project or you've changed your mind, you're welcome to return them for a full refund provided they are unused and in re-saleable condition. 

If you would like to return your order, please get in touch within 60 days of placing your order and we will issue you with a returns reference number and also our returns address.

Please ensure that your items are securely packaged before posting. We would also suggest that you get a proof of postage when sending your items back.

Once we've received your return, any refunds will be made to the original payment method within 48 hours, but the payment may take up to 7 working days to go into your account.

Our returns policy excludes downloadable artwork and patterns which are non-returnable.

Please make sure that you check your delivery details before ordering. In the event that your order is returned to us by Royal Mail for having an incomplete delivery address, you will be given the option for a refund minus the delivery charge or we can arrange for redelivery at a reduced charge.